AI-powered customer service platform serving 100,000+ businesses with ticketing, live chat, and omnichannel support.
Est. MRR
$170M+
+12% YoY
Zendesk pioneered cloud-based customer support software and remains a dominant force in the $15B+ customer service platform market. Its suite covers ticketing (Support), live chat (Chat), messaging (Messaging), knowledge base (Guide), and AI automation (Answer Bot / Zendesk AI). Taken private by a consortium led by Permira and Hellman & Friedman in 2022, Zendesk has focused on AI-first product development and enterprise expansion since.
📌 MRR.ai Key Insight
Broad $1,700/mo ARPU across 100K+ customers demonstrates mid-market pricing power
Monthly (MRR)
$170M+
Annual (ARR)
$2.0B+
Growth Rate
+12% YoY
Customer Support
Omnichannel Customer Service Platform
MRR.ai's revenue estimates for Zendesk are derived from a combination of publicly available data sources:
* All figures are estimates. MRR.ai does not have access to Zendesk's internal billing data. These numbers are provided for benchmarking and research purposes only. Actual figures may differ materially.
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